References

123 Live
"We use Netviewer for both pre-sales demonstrations of our small business website content management system, for training and for post-sales support. We love it!"

1&1 Internet AG
“Netviewer has provided a clear increase in the value of our support. Both our customers and our company benefit equally from the fact that we can now respond to customer support requests even quicker and better than before.”

Advantage Focus Partnership
“Netviewer one2meet allows even those with little IT background to instantly demonstrate systems, host online meetings, help customers with an issue or deliver remote training sessions. We have had excellent feedback and consider one2meet a proven product which we anticipate more partners will adopt.”

Bayer Medical Science Deutschland
“A global player like Bayer needs all-round talents who can prove their abilities in a variety of areas. This applies not just to employees, but to IT solutions as well. A prime example is Netviewer, which is significantly contributing to the success of two of the company’s branches. At Bayer CropScience Deutschland GmbH, Netviewer software is used as a basis for support. At Bayer MaterialScience Customer Services GmbH, Netviewer is most frequently used in customer support and training.”

Behr Industry
“Previously, it took a couple of weeks to get things approved. Now, one session is often enough. We no longer need to painstakingly consolidate multiple documents and everyone can see what we are talking about at a glance.”

British Horseracing Board
“We conducted a cost and benefits comparison across a number of providers. The result indicated that Netviewer was the right solution for us cost-wise and in terms of fit. Having replaced our former solution with Netviewer, we are looking at a cost saving of £20k over four years.”

Bicknelle
"Netviewer has become indispensable to me now. So glad I bought it."

BMW AG
“Time is a critical factor in production. When support is needed, Netviewer is ready within seconds: globally, securely, and reliably – straight through firewalls.”

CELCAT
"Using Netviewer will revolutionise the way we offer technical support to users. It will accelerate our internal and external support and save our customers time and money."

Espresso Education
“We are saving so much time taking over the operations and showing users exactly how something should be done. Previously it would take us endless phone calls to sort out a support issue and apply a simple procedure to solve the issue.”

Nemetschek AG
“We process more than 1000 hotline queries per week. Netviewer has put us in a position to answer customer queries much faster and with much less effort.”

Sabre Travel Network
“With Netviewer, we can offer fast help to the travel agents which increases customer satisfaction and also reduces the costs of the service centre helpdesk.”

SAP
"Netviewer is the ideal tool for easily and intuitively augmenting how we communicate with our customers.”

Siemens
“Our staff are very enthusiastic about Netviewer. Everyone is scrambling to get licences.”

sustainworld.com
“Primarily we use Netviewer as it makes good business sense for us, over just the last three months we have saved a huge amount of otherwise unproductive travel time. In addition to that direct benefit, Netviewer helps us ‘walk the talk’ from an environmental point of view - we advise on sustainable construction and being able to minimise our own carbon footprint in such a cost effective way is a strong plus.”